Freelance Associate Policies and Resources

Anti bullying and discrimination policy

ETO is committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect.

Associates Complaints Procedure

During your time with us, should any issues arise, it is important that you know the steps to take to find resolution.

We encourage the first port of call to be resolution by constructive conversation with the individual/s concerned or with the Company Stage Manager, then advice from our Producer if necessary.

If a resolution or course of action still cannot be found, ETO offers a grievance procedure in line with the one available to full time employees, which you can read by clicking on the links above.

Environmental Policy

ETO strives to reduce its environmental footprint and we would ask you to help us by:

• Washing up mugs rather than use disposable cups
• Making use of recycling stations where available
• Viewing schedules and information in e-format rather than printing copies where possible
• Using public transport or cycle to get to rehearsals, wherever possible
• Liaising with other company members to arrange car-shares whilst on tour, or travel by train

Health and Safety Policy

ETO is committed to protecting the Health and Safety of all involved in our work

Further Information about working with English Touring Opera

Rehearsals & Schedules

Rehearsal Schedules

Weekly schedules will be sent via email by the end of the previous week. These are subject to change and are superseded by any daily updatesso please keep yourself available unless you have an N/A. Please read them carefully and respond with any questions.

Rehearsal sessions will usually be Monday – Friday, 10.30am to 5.30pm & Saturday 10.30 to 1.30. There may be occasional variances, but these are more likely to be the odd half hour here and there or shifting the lunch break to accommodate a studio run rather than additional sessions.

Absence from Rehearsals

If you are unable to attend rehearsals due to illness, please contact the CSM, as soon as possible using the telephone number provided and if you are unable to get through please WhatsApp or text rather than leaving a voicemail.

Cover Rehearsals

Covers are required to attend any rehearsals when the person they are covering is called on the weekly schedules, when they are not called elsewhere. Please be ready to participate when called to do so.

Fees, Tour Accommodation, Subsistence & Travel

Bank Forms, Fees & Pay Advice

You should have already received and returned a registration form which asks for your bank details. We cannot pay you unless you have completed and returned this form. Fees are paid on the dates specified on the pay schedule document. Pay advice (payslips) will be emailed to you on the Friday pay date by our Associate Producer.

Accommodation

Company members are responsible for booking their own tour accommodation and are entitled to £90.00 per night subsistence for each performance night (and night before when requested) outside the M25. Subsistence is paid approximately one month in advance.

Travel

Company members are responsible for booking their own travel and will receive payments for each performing venue outside the M25 based on set travel bands. Payment dates are listed on the pay schedule and are paid approximately one month in advance to enable you to take advantage of advance rail fares which we strongly encourage you do as soon as you can.

Arrival at venues

For venues outside the M25, artists are required to arrive in the venue town/city by 2.00pm on the day of the performance, however, we would encourage you to take advantage of the ‘Night Before Payment’ where available, and arrive the night before, when it requires a journey of more than 2 hours on the day.

Please contact the Company Stage Manager by 2.00pm (unless otherwise called) on the first day at a new venue to confirm you have arrived. Please message letting them know you have arrived safely and where you will be staying.

There will be a balance call at each venue, usually around 2 hours and 10 mins prior to the performance curtain up time. There will also be an earlier recit call/rake warm up, time TBC.

Absence from performance

If you are unable to perform, please contact the Company Stage Manager as soon as possible. Please talk directly to the Company Stage Manager and DO NOT contact your cover yourself. You must be the person to call unless you are physically unable to do so. Wherever possible, it is better to consult your own doctor for medical problems. However, should you need a doctor urgently we will endeavour to get you an appointment.

On the day of a performance, company members are requested to contact the Company Stage Manager no later than 11am (beforehand if possible) if they are unwell or unable to perform their role or duties. You must continue to call until your call is answered. If you are unable to get through, please send a WhatsApp, don’t leave a voice message. Please then continue to call until you get through or the CSM calls you back.

If it is necessary for a cover to go on or to be on stand-by, they will be contacted as soon as possible after 11.00 and a decision will be made by 12.00. More notice will be given whenever possible. If additional rehearsals are necessary on the day of a performance, you will be given as much notice as possible and your flexibility and understanding will be appreciated.

For L&P Artists, please contact the L&P Stage Manager by 5pm the night before you are due to perform.

Make-up

Singers are required to provide their own make-up. Please remember to bring this with you for the first stage rehearsal. Any special effect, ageing or unique colours will be provided by the company.

First Aid

Qualified First Aiders in the Company include Ryan Watson (Head of Production), Gusta Matthews (Company Stage Manager) and Gemma Morsley (Artistic Administrator). The Stage Management team have first aid kits, ice packs and an accident book. On tour these will be kept near the stage and each venue will also have a named First Aider. Please remember that ETO is not permitted to dispense drugs of any kind.

Our Mental Health First Aiders are Gusta Matthews (Company Stage Manager), Gemma Morsley (Artistic Administrator), Ryan Watson (Head of Production), Joe Kirk (Production Electrician) and Ruth Ross (Deputy Orchestra Manager). A Mental Health First Aider can help a person developing a mental health problem, experiencing a worsening of an existing mental health problem or in a mental health crisis.

Allergies & Medical Info

If you have any allergies, please inform the Company Stage Manager. If there is anything else you would like to tell us to help in the event of you being taken ill, such as medication you take, if you are diabetic, etc, please let the Company Stage Manager know. Information will be kept confidential.

Scores

Scores remain the property of ETO and must be returned at the end of the engagement in good condition. Please do not mark scores in ink or highlighters. You may not copy or photocopy any part of the scores. Failure to return your score will incur a financial penalty.

Marketing and Press

You may be asked to give interviews (normally over the telephone) or take part in photo shoots as part of ETO’s press and marketing activities. Co-operation is appreciated as it helps to fill houses and enhance the visibility of all parties. Members of ETO’s marketing team may visit rehearsals from time to time to collect footage for promotional purposes.

Old Vic Guardian Scheme

ETO offer a First Contact or ‘Guardian’ scheme where you can talk confidentially to a member of staff about any concerns you may have, without having to make a formal complaint and with no risk of escalation. This could be about something serious or a more everyday matter.

The Guardian is there to offer neutral support and, where relevant, to advise upon which processes and staff may assist. Guardians respect and maintain absolute confidentiality over issues raised with them except in cases in which the issues might amount to a criminal offence. Guardians are not in post to call out inappropriate practice; nor intervene and try to fix problems.

To set up a meeting please email one of ETO’s Guardians so you can arrange to meet in a safe space. You will be notified of their names and contact details via the Welcome Pack sent at the start of the rehearsal period.

The scheme has been pioneered by the Old Vic. You can find further details about it HERE.